Refund Policy
Eligibility for Return
Items must be unused, unwashed, and in original packaging.Include all original tags, accessories, and documentation. Returns must be initiated within 30 days of the delivery date. Proof of purchase (order confirmation email or receipt) is required
How to Initiate a Return
Email us at support@waivybaby.com with your order number and reason for the return.
We will provide a Return Authorization Number (RMA) and return instructions.
Ship the item(s) to the address provided using your preferred carrier (unless the item is defective or our error).
Return Shipping Cost
If the return is due to our error (e.g., wrong or defective item), we will provide a prepaid return label. For all other returns, customers are responsible for return shipping costs.
Refund Process:
Once we receive and inspect your return:
Approved returns will be refunded to your original payment method
Refunds are processed within 5–7 business days after receipt
You will receive a confirmation email once your refund has been issued
Non-Refundable Items/Exchanges
Non-Refundable Items
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Used Items
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Gift cards
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Final sale or clearance items
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Downloadable digital products or services
Exchanges
If you need to exchange an item for a different size, color, or model, please contact us within 30 days of delivery. Exchanges are subject to availability.